At thevellrus.com, we value your satisfaction.

If you’re not fully happy with your purchase, we’re here to ensure a smooth refund process.

How Refunds Work

1. Return Confirmation: Once we receive your returned item, we’ll inspect it and notify you via email. You will be informed of the approval or rejection of your refund request.

2. Refund Approval: If your refund is approved, it will be processed within 2-4 business days. The refund will be credited to your original payment method (credit card or other).

Please SUBMIT A REFUND REQUEST VIA:

Hotline:
Email Support: support@thevellrus.com

3. Late or Missing Refunds:

If you haven’t received your refund after the expected time frame, please follow these steps:

• Check your bank account for recent updates.

• Contact your credit card provider, as it may take additional time to post the refund.

• Reach out to your bank for any potential delays in processing.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@thevellrus.com for assistance